SIMPLE AND EFFECTIVE HELPDESK SYSTEM

Make Your Customer Happy With Dwike, The Unified Customer Service Platform.

WE’LL HELP TO MANGE YOUR CUSTOMER

Build a closer relationship with customer by delighting them with effortless customer service. Dwike Helpdesk helps you to understand your customer better so you can provide the right support at the right time, no matter how customers choose to reach you.

Show Me How

SEE THE FLOW

Collect Requests

Use existing support email id and collect all information, problems and requirements from your customers via multi-channels and let Dwike Helpdesk process it. Create custom form fields and categories or simply limit functionality as needed.

Create Tickets

Route it to the right support member at the right time with pre set rules and workflow. Tweets and Facebook posts can automatically be converted into support tickets and assigned to the support member.

Response Tickets

Assign or reassign ticket to agent, Change ticket status while respond to the ticket. Forward ticket to external person. This responses are very similar to regular email to your customer and they can revert it back too. Dwike Helpdesk ensures that all of your conversations can be tracked as and when needed.

Awesome features

Dwike Helpdesk is designed to reduce chaos and helps bringing euphoria for your customers. It streamlines email workflow and gives easy accessibility to your team.

Multi Channel Support

Stay on top of request, brings together all your customer emails, social media posts and calls.

Be Helpful 24/7

Far far away, behind the word mountains, far from the countries Vokalia and texts

Measure What Matters

Built-in reports give you quick access to key performance indicators.

Customer Happiness

See how happy your customers with satisfaction ratings.

Customize your environment

Customize Dwike Helpdesk to suit your business. Adapt colors to match your brand. We’ve built this toolkit to give you the chance to work in a way that makes sense for you.

YOUR WORK IN YOUR POCKET

Dwike Helpdesk comes with responsive design that enables your team to give support from all devices, include iPad, iPhone and Android. Customer service doesn’t stop when you leave your desk. As with our advanced feature you can help your customer with 100% solid support.

100+ customers transforms already and started using Dwike Apps

See what our clients worldwide have to say about Dwike

“By far the best team I've ever worked with. They truly understood the requirement I was going for and completely nailed it! I would highly recommend them as a company, you will never such a better team!”
Jayant SharmaDwike Helpdesk Customer

“Great invoicing application with great flexibility. A lot of ready-to-go options which helped us pull our data immediately with two clicks. Really great support if needed. Great support in updating and releasing fixes every 15 days.”
Vishal PatelDwike Invoice Customer

“Amazing Invoicing system – just does what it says it does. No surprises! Flexible in terms of using the features and varieties of reporting that helps us manage our business easily. Things are arranged so that you can find them easily when you need them.”
Jacky BrahminDwike Invoice Customer

“Dwike Team is rocking!!! I was using Zoho Books and it was very hard to migrate but Dwike Team not only took care of my migration but they helped me setup my complete business with Dwike Invoice. I literally could not be happier that I chose to subscribe with Dwike Invoice! Your regular updates and superb attention to detail blows me away every time.”
Zahid RahmanDwike Invoice Customer

“Dwike Helpdesk is by far the most astonishing Helpdesk system out there! I couldn't be more happier to use Dwike Helpdesk as my customers loves it. Dwike Helpdesk system helped me in increasing my customer service by 89%.”
Pratik ParekhDwike Helpdesk Customer

“The staff members at Dwike are truly a pleasure to work with. Dwike helps us exceed our clients expectations. They love it and so do we!”
Mehul JainDwike Helpdesk Customer

“The staff members at Dwike are truly a pleasure to work with. Dwike helps us exceed our clients expectations. They love it and so do we!”
Marie Clark Dwike Helpdesk Customer

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