Meet your organization’s unique requirements
Tailor your Helpdesk
Dwike makes it easy to meet your organization’s unique requirements. You can change the product effortlessly without the need to create complex programs or scripts or any training .
Create Departments and link it with helptopic. Assign manager and team to each department based on their skill and expertise to manage your helpdesk better. All new ticket redirect to right department automatically.
Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one.
Personalise for better customer support
Choose any domain or sub-domain for your helpdesk to match with your website domain.
Option to organize knowledge items by adding sections under general topics and make documents more user friendly.
Dwike Helpdesk allows you to add unlimited custom pages to any of your themes, setup a unique URL for each page.