Features

 Everything you need to build better customer relationship

Ticket Management

Dwike Helpdesk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can seamlessly assign tickets to agents by defining help topic, priority and SLA based on business requirements, continue these conversations and help customers easily.

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Knowledge Base

Let your end users help themselves and lift the load off your IT help desk. With Dwike Helpdesk you can create personalize knowledge base , users can create tickets, look for possible solutions, and keep an eye on the status of their requests online without assistance from your technicians.

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Multi Channel

Manage all your support conversations in one place

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Analytic Dashboard And Reports

Increase the visibility of real-time business operations for faster, more informed decisions to improve performance and efficiency.

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Custom Configuration

Dwike makes it easy to meet your organization’s unique requirements. Unlike simplistic, one-size-fits-all ticketing solutions, Dwike Helpdesk is flexible. Your helpdesk can adapt to fit your business processes, instead of the other way around.

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Advanced Security

Focus on your business while we take care of your helpdesk, Dwike offers you a secured customer service software that comes with SSL encryption so your data is always transmitted safely to and from our servers. Some of the features we offer includes SSL encryption and SSL certificate

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