MULTI CHANNEL
Manage all your support conversations in one place
MAKES EMAIL MANAGEMENT SUPPORT EASY
You don’t need to change your existing support email addresses. Just connect it with Dwike Helpdesk to convert incoming emails to tickets.
With Dwike Helpdesk emails from your customers are automatically converted into support tickets, prioritized, categorized and assigned so that they get to the right support team. Stop supporting your customers from conventional email accounts and upgrade to one of the most robust email and ticket management software.
Archive your Facebook communication into tickets. Manage multiple pages straight from your helpdesk. All subsequent comments and wall posts from the same requester will also get attached to the right ticket automatically as notes.
TWITTER INTEGRATION
Turns all important tweets into tickets so your support team can respond, retweet or just archive them from helpdesk.
WEBSITE INTEGRATION
By web forms, you will automatically convert every message into a ticket. Create custom forms for different departments and collect additional data about your customers.
