Who are help desk staff ?

Support staff and agents who will be actively managing and responding to tickets raised by contacts.

What are help topics ?

Help Topics allow you to separate incoming requests into dedicated ticket queues. Link your department mail box and have incoming mails converted to tickets.

What are your billing cycles and payment options?

You can choose between month-to-month and annual billing. We accept all major credit card like VISA, Mastercard and American Express credit cards etc.

What happens at the end of the 15-day trial?

To continue using a Dwike Helpdesk paid plan after the 15 day trial period, you will need to purchase a monthly subscription of your desired plan using credit card.

Can I upgrade or downgrade my plan?

Anytime, Dwike is a pay-as-you-go subscription based service, you can upgrade, downgrade or cancel your account at any time. No strings attached.

Is my data safe?

Yes, At Dwike, we’re committed to ensuring the security of our servers and our user’s data. Our servers are hosted in Amazon’s datacenter, protected by multiple layers of security via a variety of technological and human measures. Additionally, all of our plans comes with SSL encryption to keep your data safe.

Can I change the number of agents?

Yes. You can increase or decrease the number of agents at any time by changing your plan. Also contact us for customize plan which suits best to your business. Your next monthly subscription will be changed accordingly.

My question is not answered here. What can I do?

If you have questions about our plans or billing, please get in touch with us by help@dwike.com.