Reports

Increase the visibility of real time business operations

ANALYTIC DASHBOARD

Dashboard reports give you an at a glance view at the performance and functionality of your helpdesk.

KNOW HOW YOUR CUSTOMERS FEEL

Get instant feedback on how your customers feel about the support they get from customer satisfaction ratings.

DAILY REPORTS

Get report summaries in your mailbox everyday and decide whats on priority.

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Everything in one place

Ticket Inflow

Track ticket inflow distribution by source, helptopic and status, get a bird’s-eye view of all ticket in your support queue.

Average Response Time

Track how long it takes your team to get started on a customer’s request.

Average Resolution Time

See how long it takes to solve your customers’ problems, start to finish.

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